Frequently Asked Questions

Below I have placed some of the more common questions I receive
and will try to give more detailed explanations where needed. If you
have any questions or comments please feel free to e-mail me. I will
be working on this page more in the future as time allows.

Can I pick up an order locally?

At this time I had to stop local pickups. I have had too many problems with times, no shows, cash
exchanges and the like. Also this takes away from customers outside of Toronto as my time is limited.

Why are prices in USD and you are in Canada?

I chose long ago to use USD as it is the exchange rate most commonly used and is generally the industry
standard. I do understand the rate has to be converted in Canada but I wound up converting for the rest
of the world.

Are these items made in Canada?

Many are made here in Toronto and will have a made in Canada logo next to the item, Items from other
companies will be made there. Titanium and Alloy stock is generally imported.

Do you do your own anodizing?

All the TorontoCycles items are anodized in house, Pulleys, most aluminum bolts, derailleur bolts...will be
done here by me.
Titanium coloring is also done here.
Anodizing is a process I am always trying to improve as well, I have not been able to find an anodizer
capable of some colors (Pink in particular) or need too high of a stock of any given color.

What else can you make in Pink?

Any item I sell can be made to pink if you can wait a few days for me to complete the process. In some
cases I will have to add a few dollars depending on the item. Pink is a harder color for me to make.

Will I get a tracking number with my order?

Generally no, unless you pay for tracking. Canada Post rates are very expensive to insure (10.00 Canada, 15.00 USA, 50.00 overseas) and I
have no other option but to ship via Air Mail. I have to insure out of pocket.

What's the deal with You and Jerseycycles?

Bob is my brother and has moved to take more of the USA market and E-bay as well. JerseyCycles is a dealer for TorontoCycles.
We share no real affiliation in direct business, he simply acquires parts from me and we share the same parents. Orders placed from Bob
have to be addressed by him although we do help each other out if either one of us are short on an item or need help.

For a period of time I was helping and was accepting Credit Card Payments for him, this has caused a few issues and some forum debates
due to confusion from Bob. I only accept payments for items bought directly from me.
I also do some drop shipping for JerseyCycles

Why are you not on Forums?

Forums are a great way to get information about products.
I would like to respond to forum posts. As many of you know it becomes more about off topic issues and I can't get too involved on
that end of it. I will address some forum topics for public viewing on this FAQ page in the future.

Can I call you on the phone?

I used to accept phone calls but had to stop due to abusive behavior and telemarketing spam. It is very hard for some people to call a
service rep and be cordial or nice as can be found in forums.
Also it causes undue pressure on demand that I can answer in an E-mail with less time and potential confusion. Any questions you have
can be sent via e-mail please.

I'm a new customer, I'm not sure about Air Mail with no trace. Can you prove
shipping?

My best advise for the shipping from Canada with no trace is if your a new customer then order a small order. Many people that order
larger started small and there is less financial risk.

My order is late, Where is it?

As with no trace I can't answer it's exact location. Usually it's a week or so overseas but customs and general transit does cause delays.
Seldom do order not arrive so please try and be patient. I will always notify you of shipping once I packed the order and it goes into my
mail bag.

ASHIMA?

I have had many customers that are very upset with Ashima's decision to terminate my dealership and am getting a tremendous
amount of e-mails on the topic.
In the future you will have to e-mail Ashima directly to find a dealer in your area.

I will also be releasing Titanium (I used to sell those) and new stainless steel Ultralight rotors.

The Ashima Rotor Recall?

I have sold many Ashima rotors. In fact most all rotors seem to have come from me as I have been the only access. I do hear feedback on
these items, feedback that is not always on the forums. Hopefully this will resolve the speculation on the Temporary Rotor Recall.

Yes a few (2) of the AR-08 rotors have developed heat cracks. I understand these were tested well and are solid lightweight rotors. The
problem seems to occur as some riders are using to excess downhill heat and are glowing cherry red hot. I'm not 100% sure but if water
or mud is splashed on the rotor it will contract too quickly and form a hairline crack in the braking surface. It's also possible the hitting
the rotor on a rock or such can cause this as well. Some items can be factory tested but the real conditions are quite different. I will not
be doing any further research into this matter.

Wayne at Ashima terminated my dealership with such haste that I never had a chance to discuss the issue with him, or any issue. Sorry
for any confusion on this topic and a premature news release. When a couple rotors have had problems I do feel it is in everyone's best
interest to inform them and temporarily hold sales until I come to a better conclusion of what the problem actually is. After talking
with a few customers and using these myself I do feel I have found the issue and is resolved using normal braking.

The 08 series rotors are good rotors overall and are fine for standard use but extreme braking should be used with a higher mass rotor
and never to a red hot condition.

What are the requirements to become a dealer?

If you own a bike shop or have a small sales center on the Internet I can offer a 20% or greater discount on average and requires a
reasonable minimum order.
Please provide reasonable proof of ownership of some kind of establishment.

Larger dealer discounts require 1,000.00 minimum order and 10 piece minimum. Larger dealers are also restricted to some countries
where dealers already exist

Do you sponsor or offer discounts for review websites?

At this time I am not accepting sponsorships and am not offering free items for review sites. In order to
do so I would have to raise my prices to compensate.

How do I measure bolts?

Measurement tips are posted here: Measuring Tips

I bought an item on E-bay, Can I combine shipping?

If you have won an item on E-bay and would like to combine shipping with an item bought here simply pay for both orders as
separate transactions and I will refund the extra 5.00 you will be charged . Please pay for both transactions around the same time
period in the same day. Once orders are placed I try to ship ASAP.

I have a stem and other bolts I need....Can you tell me the bolt sizes?

Sorry but you will have to measure for the correct bolts. The problem is if I advise on sizes I have to sometimes keep shipping and
do refunds when the item are incorrect.

Where can I use Aluminum Bolts?

Aluminum bolts should only be used on lower stress areas.
Water bottle, Derailleur, Shifter and areas where there is not a lot of stress.
Aluminum bolts will not hold like a titanium or stainless bolt.

Where can I use Titanium Bolts?

Titanium bolts and hardware can be used anywhere as a replacement of steel.

What's the weight difference of Titanium vs. Aluminum?

Generally Titanium is half the weight of steel and Aluminum is 1/3rd the weight of steel. This is not exact but is generally the rule
of thumb.
1 steel bolt = 2 titanium bolts
1 steel bolt = 3 Aluminum bolts

Can you make Titanium Black or Red?

No, The titanium coloring process is not a dye process like aluminum.
Titanium coloring is an effect of light refraction and black or true red is not possible.

Can I get a discount for quantity?

Unfortunately I can only discount for dealers at this time.

Are there shades of anodized colors?

I will have more information with regards to colors on the titanium anodizing and aluminum anodizing
pages.

Can you anodize a part I have?

I will anodize some parts. There is a fee involved. Please check out my aluminum anodizing page and
email me with details of your project.

Can I return an Item?

In most cases I have no problem with returns. Sometimes items are bought in error and I do understand.
Shipping is generally not refundable.
Anodized titanium is not returnable.
Parts need to be in new condition unless there is a flaw with the product.

Please contact me via email on the return item.
The mailing address is on the Contact Us page

If you win an item on E-bay and would like to combine
shipping on items in this store simply pay for both
separately. I will refund the extra 5.00 you will be charged
in shipping. I will not be holding orders so once items are
paid for I will ship as soon as possible and cannot combine
shipping once the item has been mailed. Please pay for both
transactions in the same period of time.

Combined Shipping with eBay

Do I need to pay sales tax?

All orders outside of Canada have no tax.
Sales within Canada I will pay the tax as a form of a discount to Canadian customers.

Store policy concerning Accounts and Drop Shipping

I do drop ship for a few small companies.
All accounts past due will be suspended and no further drop shipping will take place.
7 days after payment is not made I cannot drop ship or forward any other products.
Continuing of non-payment will result in COD basis per order including additional costs.

Past Due Accounts

All accounts past due will be suspended and further credit will not be offered.
Also my affiliation with a company that is in arrears will also be retracted.
Payments of past due bills must be made.

Do you do Drop Shipping?

I do some drop shipping for other companies. I do not have items drop shipped as I stock all items here.
Just to note: A Torontocycles business card is included with all mailers.
I generally don't like drop shipping.

Where are items mailed from?

All items are shipped directly from Toronto, Ontario, Canada