| Below I have placed some of the more common questions I receive and will try to give more detailed explanations where needed. If you have any questions or comments please feel free to e-mail me. I will be working on this page more in the future as time allows. |
| Can I pick up an order locally? |
At this time I had to stop local pickups. I have had too many problems with times, no shows, cash
exchanges and the like. Also this takes away from customers outside of Toronto as my time is limited.
exchanges and the like. Also this takes away from customers outside of Toronto as my time is limited.
Why are prices in USD and you are in Canada?
I chose long ago to use USD as it is the exchange rate most commonly used and is generally the industry
standard. I do understand the rate has to be converted in Canada but I wound up converting for the rest
of the world.
standard. I do understand the rate has to be converted in Canada but I wound up converting for the rest
of the world.
Are these items made in Canada?
Many are made here in Toronto and will have a made in Canada logo next to the item, Items from other
companies will be made there. Titanium and Alloy stock is generally imported.
companies will be made there. Titanium and Alloy stock is generally imported.
Will I get a tracking number with my order?
Generally no, unless you pay for tracking. Canada Post rates are very expensive to insure (10.00 Canada, 15.00 USA, 50.00 overseas)
and I have no other option but to ship via Air Mail. I have to insure out of pocket.
and I have no other option but to ship via Air Mail. I have to insure out of pocket.
Why are you not on Forums?
Forums are a great way to get information about products.
I would like to respond to forum posts. As many of you know it becomes more about off topic issues and I can't get too involved on
that end of it. I will address some forum topics for public viewing on this FAQ page in the future.
To be honest I never look at forums and allow people freedom of speech good or bad.
I would like to respond to forum posts. As many of you know it becomes more about off topic issues and I can't get too involved on
that end of it. I will address some forum topics for public viewing on this FAQ page in the future.
To be honest I never look at forums and allow people freedom of speech good or bad.
Can I call you on the phone?
I used to accept phone calls but had to stop due to abusive behavior, profanity and telemarketing spam. Also the ammount of time on the
phone is too much to handle. As I have international business I am getting calls 24 hours a day.
I can answer in an E-mail with less time and potential confusion. Any questions you have can be sent via e-mail please.
I am the only person working here. I'm sorry I just can't spend hours every day talking on the phone anymore.
phone is too much to handle. As I have international business I am getting calls 24 hours a day.
I can answer in an E-mail with less time and potential confusion. Any questions you have can be sent via e-mail please.
I am the only person working here. I'm sorry I just can't spend hours every day talking on the phone anymore.
I'm a new customer, I'm not sure about Air Mail with no trace. Can you prove shipping?
My best advise for the shipping from Canada with no trace is if your a new customer then order a small order. Many people that order
larger started small and there is less financial risk.
larger started small and there is less financial risk.
My order is late, Where is it?
As with no trace I can't answer it's exact location. Usually it's a week or so overseas but customs and general transit does cause
delays. Seldom do order not arrive so please try and be patient. I will always notify you of shipping once I packed the order and it
goes into my mail bag. Please note: If an address is clearly wrong that is given to me I cannot honor delivery, please check your
address to make sure it is correct.
delays. Seldom do order not arrive so please try and be patient. I will always notify you of shipping once I packed the order and it
goes into my mail bag. Please note: If an address is clearly wrong that is given to me I cannot honor delivery, please check your
address to make sure it is correct.
What are the requirements to become a dealer?
If you own a bike shop or have a small sales center on the Internet I can offer a 20% or greater discount on average and requires a
reasonable minimum order.
Please provide reasonable proof of ownership of some kind of establishment.
Larger dealer discounts require 1,000.00 minimum order and 10 piece minimum. Larger dealers are also restricted to some countries
where dealers already exist
reasonable minimum order.
Please provide reasonable proof of ownership of some kind of establishment.
Larger dealer discounts require 1,000.00 minimum order and 10 piece minimum. Larger dealers are also restricted to some countries
where dealers already exist
Do you sponsor or offer discounts for review websites?
At this time I am not accepting sponsorships and am not offering free items for review sites. In order to
do so I would have to raise my prices to compensate.
do so I would have to raise my prices to compensate.
How do I measure titanium bolts?
Measurement tips are posted here: Measuring Tips
I bought an item on E-bay, Can I combine shipping?
If you have won an item on E-bay and would like to combine shipping with an item bought here simply pay for both orders as
separate transactions and I will refund the extra 5.00 you will be charged . Please pay for both transactions around the same time
period in the same day. Once orders are placed I try to ship ASAP.
separate transactions and I will refund the extra 5.00 you will be charged . Please pay for both transactions around the same time
period in the same day. Once orders are placed I try to ship ASAP.
I have a stem and other bolts I need....Can you tell me the bolt sizes?
Sorry but you will have to measure for the correct bolts. The problem is if I advise on sizes I have to sometimes keep shipping and
do refunds when the item are incorrect.
do refunds when the item are incorrect.
Can you make Titanium Black or Red?
The titanium coloring process is not a dye process like aluminum.
Titanium coloring is an effect of light refraction and true red is not possible.
Black is a special process and I will be bringing in some black titanium bolts over time.
Titanium coloring is an effect of light refraction and true red is not possible.
Black is a special process and I will be bringing in some black titanium bolts over time.
Can I get a discount for quantity?
Unfortunately I can only discount for dealers at this time.
Can I return an Item?
In most cases I have no problem with returns. Sometimes items are bought in error and I do understand.
Shipping is generally not refundable.
Anodized titanium is not returnable as once colored I cannot remove it.
Parts need to be in new condition unless there is a flaw with the product.
Please contact me via email on the return item.
The mailing address is on the Contact Us page
Shipping is generally not refundable.
Anodized titanium is not returnable as once colored I cannot remove it.
Parts need to be in new condition unless there is a flaw with the product.
Please contact me via email on the return item.
The mailing address is on the Contact Us page
| If you win an item on E-bay and would like to combine shipping on items in this store simply pay for both separately. I will refund the extra 5.00 you will be charged in shipping. I will not be holding orders so once items are paid for I will ship as soon as possible and cannot combine shipping once the item has been mailed. Please pay for both transactions in the same period of time. |
| Combined Shipping with eBay |
Do I need to pay sales tax?
All orders outside of Canada have no tax.
Sales within Canada I will pay the tax as a form of a discount to Canadian customers.
Sales within Canada I will pay the tax as a form of a discount to Canadian customers.
Store policy concerning Accounts and Drop Shipping
I do drop ship for a few small companies.
All accounts past due will be suspended and no further drop shipping will take place.
7 days after payment is not made I cannot drop ship or forward any other products.
Continuing of non-payment will result in COD basis per order including additional costs.
All accounts past due will be suspended and no further drop shipping will take place.
7 days after payment is not made I cannot drop ship or forward any other products.
Continuing of non-payment will result in COD basis per order including additional costs.
Past Due Accounts
All accounts past due will be suspended and further credit will not be offered.
Also my affiliation with a company that is in arrears will also be retracted.
Payments of past due bills must be made.
Also my affiliation with a company that is in arrears will also be retracted.
Payments of past due bills must be made.
Do you do Drop Shipping?
I do some drop shipping for other companies. I do not have items drop shipped as I stock all items here.
Just to note: A Torontocycles business card is included with all mailers.
I generally don't like drop shipping.
Just to note: A Torontocycles business card is included with all mailers.
I generally don't like drop shipping.
| Where are items mailed from? |
All items are shipped directly from Toronto, Ontario, Canada
| $5.00 Shipping |
| Frequently Asked Questions |
| _______________________________________________ |
| I will be doing some final sale and clearance items on Ebay Click on the Ebay link to the right to go to the store |
Why do you not answer my email?
I try very hard to answer all questions and quickly and keep a decent level of customer service. Sometimes I do get behind and need to
work on orders.
Occasionally there are email server problems. If you happen to see I have not responded please feel free to re-send your message.
I will not respond to abuse, profanity or threats.
work on orders.
Occasionally there are email server problems. If you happen to see I have not responded please feel free to re-send your message.
I will not respond to abuse, profanity or threats.
| My order was refunded and no explanation was given. Why? |
| I really don't like to block sales. |
| Shipping and Tracking All orders ship Air Mail. I cannot trace these orders for a reasonable price. Overseas tracking costs 50.00. To USA costs 16.00. Please be patient on orders as I can't guarantee arrival time. I respond to all orders once packed. |
| Shipping and Tracking FAQ's |
| Returns, Taxes and Contact FAQ's |
| Hardware, Measuring Bolts, Torques FAQ's |
Where can I use Aluminum Bolts?
Aluminum bolts should only be used on lower stress areas.
Water bottle, Derailleur, Shifter and areas where there is not a lot of stress.
Aluminum bolts will not hold like a titanium or stainless bolt.
Water bottle, Derailleur, Shifter and areas where there is not a lot of stress.
Aluminum bolts will not hold like a titanium or stainless bolt.
Where can I use Titanium Bolts?
Titanium bolts and hardware can be used anywhere as a replacement of steel.
What's the weight difference of Titanium vs. Aluminum?
Generally Titanium is half the weight of steel and Aluminum is 1/3rd the weight of steel. This is not exact but is generally the rule
of thumb.
1 steel bolt = 2 titanium bolts
1 steel bolt = 3 Aluminum bolts
of thumb.
1 steel bolt = 2 titanium bolts
1 steel bolt = 3 Aluminum bolts
Are the bolts under warranty?
I usually warranty titanium bolts for breakage. I don't usually warranty socked strippage.
Aluminum bolts are not warrantied. Please do not over torque.
Please let me know if you have a problem.
Aluminum bolts are not warrantied. Please do not over torque.
Please let me know if you have a problem.
What's the torque of titanium bolts and aluminum bolts?
I don't put up torque values. I just make bolts tight without breaking.
Please be careful if you use a torque value for steel bolts. For titanium as long as the socket doesn't strip you can use the same
base value. For aluminum it will be about half, aluminum bolts will pop the heads or break if made over tight.
Please don't over torque any bolt, it's an easy and common mistake as well as damage parts.
Please be careful if you use a torque value for steel bolts. For titanium as long as the socket doesn't strip you can use the same
base value. For aluminum it will be about half, aluminum bolts will pop the heads or break if made over tight.
Please don't over torque any bolt, it's an easy and common mistake as well as damage parts.
| Anodizing Aluminum and Titanium FAQ's |
Do you do your own anodizing?
All the TorontoCycles items are anodized in house, Pulleys, most aluminum bolts, derailleur bolts...will be
done here by me.
Titanium coloring is also done here.
Anodizing is a process I am always trying to improve as well, I have not been able to find an anodizer
capable of some colors (Pink in particular) or need too high of a stock of any given color.
done here by me.
Titanium coloring is also done here.
Anodizing is a process I am always trying to improve as well, I have not been able to find an anodizer
capable of some colors (Pink in particular) or need too high of a stock of any given color.
What else can you make in Pink?
Any item I sell can be made to pink if you can wait a few days for me to complete the process. In some
cases I will have to add a few dollars depending on the item. Pink is a harder color for me to make.
cases I will have to add a few dollars depending on the item. Pink is a harder color for me to make.
Are there shades of anodized colors?
I will have more information with regards to colors on the titanium anodizing and aluminum anodizing
pages.
pages.
Can you anodize a part I have?
I will anodize some parts. There is a fee involved. Please check out my aluminum anodizing page and
email me with details of your project.
email me with details of your project.
| Other FAQ's |
How do I know my order was received?
Shortly after payment was made I will send an eMail like the one below, that meand the order is ready to go and is in my mail bag
for the next day pickup.
I packed your order and will have in the mail this afternoon.
Please allow 7-10 days for receipt on all international orders. If a delay occurs please try to be patient as some orders do run late
due to transit and border delays.
If you have any questions please feel free to ask.
for the next day pickup.
I packed your order and will have in the mail this afternoon.
Please allow 7-10 days for receipt on all international orders. If a delay occurs please try to be patient as some orders do run late
due to transit and border delays.
If you have any questions please feel free to ask.
| Ordering, Shopping Cart and Payment FAQ's |
What form of payments do you accept?
I accept Paypal and personal checks. Credit cards can be processed by the Paypal website server.
Why is the add to cart button missing?
If the add to cart button is missing it means the item is out of stock. I try to keep stock on all items but
sometimes items can take a while for me to re-stock.
sometimes items can take a while for me to re-stock.
Can I send you a list or special order?
It is really best to use the Paypal shopping cart for all orders. Lists are very hard for me to work with.
If you like to send me your order to review you can copy and paste the cart contents and send to me via
eMail at sales@torontocycles.com.
If you like to send me your order to review you can copy and paste the cart contents and send to me via
eMail at sales@torontocycles.com.
Paypal Shopping Cart?
I use a Paypal cart and your order should be held in the system for several days if you need time to come
back and review and order before you buy. Paypal will send you an email or a purchase and I will follow up
a few days later.
back and review and order before you buy. Paypal will send you an email or a purchase and I will follow up
a few days later.
Can you make an item that is not listed?
All items I currently have are listed. I can take a suggestion for an item to be produced in the future but
would take some time to complete.
would take some time to complete.
| Please note that a tracking number is extra cost and is very expensive overseas. Some orders take extra time so please be patient if a delay occurs. |
| Paypal, Credit Cards and Checks Accepted |
Orders ship for 5.00 via Air Mail
| We ship Worldwide. |
| All Prices are USD |
|
| Add Tracking to your Order: Canada = 8.00 USA = 12.00 International = 40.00 |
| Shipping outside of Canada has to be Air Mail and I cannot provide a tracking number. Please look at the shipping or FAQ page for shipping details. Please do consider the extra money for a trace. |