| If you have contacted me for a special order you may make Payment below. We accept Paypal, Checks and Credit Card payments. |
| Please Note : There is a 5.00 fee charged for shipping at checkout. You order will be adjusted to match total due |
| www.torontocycles.com |
$70.00
| Canada Post tracking #: cx264039234ca |
| Decorah Bicycles |
$75.00
| 15 m8x55 titanium taper head bolts I actually added 16 as that was what iIhad left. |
| Chuck Dunlap |
| Paypal, Credit Cards and Checks Accepted |
Orders ship for 5.00 via Air Mail
| We ship Worldwide. |
| All Prices are USD |
|
| Add Tracking to your Order: Canada = 3.00 USA = 12.00 International = 40.00 |
| $5.00 Shipping |
| Shipping and Payments |
| _______________________________________________ |
| Shipping and Tracking All orders ship Air Mail. I cannot trace these orders for a reasonable price. Overseas tracking costs 50.00. To USA costs 16.00. Tracking in Canada is 10.00. I am actually discounting these prices as actual cost for a trace is higher. Please be patient on orders as I can't guarantee arrival time. It can be 2 weeks sometimes with normal receipt time being one week. I respond to all orders once packed. |
| Shipping Information Please check out FAQ page for shipping rates and information. |
| Below I have placed some of the more common questions I receive and will try to give more detailed explanations where needed. If you have any questions or comments please feel free to e-mail me. I will be working on this page more in the future as time allows. |
| Can I pick up an order locally? |
At this time I had to stop local pickups. I have had too many problems with times, no shows, cash
exchanges and the like. Also this takes away from customers outside of Toronto as my time is limited.
exchanges and the like. Also this takes away from customers outside of Toronto as my time is limited.
Will I get a tracking number with my order?
Generally no, unless you pay for tracking. Canada Post rates are very expensive to insure (10.00 Canada, 15.00 USA, 50.00 overseas)
and I have no other option but to ship via Air Mail. I have to insure out of pocket.
and I have no other option but to ship via Air Mail. I have to insure out of pocket.
I'm a new customer, I'm not sure about Air Mail with no trace. Can you prove shipping?
My best advise for the shipping from Canada with no trace is if your a new customer then order a small order. Many people that order
larger started small and there is less financial risk.
larger started small and there is less financial risk.
My order is late, Where is it?
As with no trace I can't answer it's exact location. Usually it's a week or so overseas but customs and general transit does cause
delays. Seldom do order not arrive so please try and be patient. I will always notify you of shipping once I packed the order and it
goes into my mail bag. Please note: If an address is clearly wrong that is given to me I cannot honor delivery, please check your
address to make sure it is correct.
delays. Seldom do order not arrive so please try and be patient. I will always notify you of shipping once I packed the order and it
goes into my mail bag. Please note: If an address is clearly wrong that is given to me I cannot honor delivery, please check your
address to make sure it is correct.
Can I return an Item?
In most cases I have no problem with returns. Sometimes items are bought in error and I do understand.
Shipping is generally not refundable.
Anodized titanium is not returnable as once colored I cannot remove it.
Parts need to be in new condition unless there is a flaw with the product.
Please contact me via email on the return item.
The mailing address is on the Contact Us page
Shipping is generally not refundable.
Anodized titanium is not returnable as once colored I cannot remove it.
Parts need to be in new condition unless there is a flaw with the product.
Please contact me via email on the return item.
The mailing address is on the Contact Us page
| If you win an item on E-bay and would like to combine shipping on items in this store simply pay for both separately. I will refund the extra 5.00 you will be charged in shipping. I will not be holding orders so once items are paid for I will ship as soon as possible and cannot combine shipping once the item has been mailed. Please pay for both transactions in the same period of time. |
Do I need to pay sales tax?
All orders outside of Canada have no tax.
Sales within Canada I will pay the tax as a form of a discount to Canadian customers.
Sales within Canada I will pay the tax as a form of a discount to Canadian customers.
| Where are items mailed from? |
All items are shipped directly from Toronto, Ontario, Canada
Why do you not answer my email?
| Shipping and Tracking FAQ's |
| Returns, Taxes and Contact FAQ's |
How do I know my order was received?
Shortly after payment was made I will send an eMail like the one below, that meand the order is ready to go and is in my mail bag
for the next day pickup.
I packed your order and will have in the mail this afternoon.
Please allow 7-10 days for receipt on all international orders. If a delay occurs please try to be patient as some orders do run late
due to transit and border delays.
If you have any questions please feel free to ask.
for the next day pickup.
I packed your order and will have in the mail this afternoon.
Please allow 7-10 days for receipt on all international orders. If a delay occurs please try to be patient as some orders do run late
due to transit and border delays.
If you have any questions please feel free to ask.
What's the deal with You and Jerseycycles?
Bob is my brother and has moved to take more of the USA market and E-bay as well. JerseyCycles is a dealer for TorontoCycles.
We share no real affiliation in direct business, he simply acquires parts from me and we share the same parents. Orders placed from Bob
have to be addressed by him although we do help each other out if either one of us are short on an item or need help.
For a period of time I was helping and was accepting Credit Card Payments for him, this has caused a few issues and some forum debates
due to confusion from Bob. I only accept payments for items bought directly from me.
I also do some drop shipping for JerseyCycles
We share no real affiliation in direct business, he simply acquires parts from me and we share the same parents. Orders placed from Bob
have to be addressed by him although we do help each other out if either one of us are short on an item or need help.
For a period of time I was helping and was accepting Credit Card Payments for him, this has caused a few issues and some forum debates
due to confusion from Bob. I only accept payments for items bought directly from me.
I also do some drop shipping for JerseyCycles
Why are you not on Forums?
Forums are a great way to get information about products.
I would like to respond to forum posts. As many of you know it becomes more about off topic issues and I can't get too involved on
that end of it. I will address some forum topics for public viewing on this FAQ page in the future.
To be honest I never look at forums and allow people freedom of speech good or bad.
I would like to respond to forum posts. As many of you know it becomes more about off topic issues and I can't get too involved on
that end of it. I will address some forum topics for public viewing on this FAQ page in the future.
To be honest I never look at forums and allow people freedom of speech good or bad.
Can I call you on the phone?
I used to accept phone calls but had to stop due to abusive behavior, profanity and telemarketing spam. Also the ammount of time on the
phone is too much to handle. As I have international business I am getting calls 24 hours a day.
I can answer in an E-mail with less time and potential confusion. Any questions you have can be sent via e-mail please.
I am the only person working here. I'm sorry I just can't spend hours every day talking on the phone anymore.
phone is too much to handle. As I have international business I am getting calls 24 hours a day.
I can answer in an E-mail with less time and potential confusion. Any questions you have can be sent via e-mail please.
I am the only person working here. I'm sorry I just can't spend hours every day talking on the phone anymore.
I try very hard to answer all questions and quickly and keep a decent level of customer service. Sometimes I do get behind and need to
work on orders.
Occasionally there are email server problems. If you happen to see I have not responded please feel free to re-send your message.
I will not respond to abuse, profanity or threats.
work on orders.
Occasionally there are email server problems. If you happen to see I have not responded please feel free to re-send your message.
I will not respond to abuse, profanity or threats.
| Special Customer Payments |
| Paid |
| Paid |